L&N Painters LLC

Privacy Policy

Effective date: October 28, 2026

L&N Painters LLC is a small residential painting company based in Franklin, Wisconsin (Milwaukee County). This page explains, in plain English, what we collect through this website, why we collect it, and how to have it deleted.

What the estimate form collects

When you submit our free-estimate form, we receive:

• What you type: your name, phone number, city, your project’s street address and ZIP code (both optional), the service you’re interested in, your timeline, roughly when your home was built (a lead-paint question we ask on every job), how you heard about us, any optional notes you add, your email address, if you choose to give it, and whether you ticked the optional box agreeing to calls and texts.
• What’s attached automatically: UTM parameters (small tags that tell us how you found us — for example a mailer, a yard sign, or a search), a submission ID (a random reference number for your specific request), a short code recording which version of the calls-and-texts wording was on the page when you sent it, the address of the page on our site you sent the form from (including anything after the question mark), and the name of the website that sent you to us, if there was one.

That’s all. The form doesn’t ask for payment card numbers (anything you type into the notes box is sent as you wrote it).

Why we collect it

One reason: to respond to the estimate you asked for — replying by call or text, answering questions, and scheduling a look at your project if you’d like one. Nothing else.

Who sees it

• Us, L&N Painters LLC. Your submission is kept in our own lead-tracking software on our own computer, not in a third-party CRM.
• Cloudflare, which hosts this website and runs the small program that receives the form and passes your submission to us. If our computer can’t be reached at that moment, Cloudflare holds a copy for up to 7 days until it can.
• Telegram, the messaging app that delivers each new estimate request to Ledio’s phone so we can respond to your request. That message contains what you typed.
• Anthropic, whose Claude AI reads what you send through the form, the text messages you send us, and the transcripts of calls to our automated line, and drafts the replies we text back.
• Our mobile carrier, which carries the calls and texts that go out from our business phone, (414) 731-3654, the way any phone call or text is carried.
• The SMS Gateway app on that business phone, which our lead-tracking software uses to send and receive our texts through the phone.
• Twilio, the phone service behind our automated line at (414) 441-4455, which takes calls when Ledio can’t pick up. It does not send our texts.
• OpenAI, whose speech-processing service handles the audio of calls to our business number when Ledio can’t pick up, so your message is taken and gets to him. It is used for phone calls only, never for the form.
• Call recordings and transcripts: when our automated line takes your call, the call is recorded and a written transcript is made, so your message gets to Ledio. Anthropic’s Claude AI reads the transcript so we can follow up with you. Both are kept with your request.
• Google, whose speech service is used as a backup for those same calls only if OpenAI’s service is unavailable at that moment.
• Google Calendar, which holds our schedule of estimate visits. When you book a visit, it goes on that calendar with your name, city and street address.

We do not sell, rent, trade, or share your information with anyone for advertising or marketing.

Mobile information is never shared or sold. Your phone number, your text-messaging opt-in and consent record, and the content of your messages are never shared or sold to third parties or affiliates for marketing or promotional purposes. This applies to every kind of sharing described anywhere on this page: the providers named above act only as our service providers, to deliver your submission, draft and deliver our replies, handle our calls, and keep our visit schedule, and may use that information for no other purpose.

How long we keep it

We keep your information while we might do business together — and, if you hire us, with your job records so we can stand behind our written workmanship warranty and take care of anything that comes up after the job. We delete it when you ask: text or call (414) 731-3654.

How to have it deleted

Call or text (414) 731-3654, tell us the phone number you used on the form, and we’ll delete your information and confirm when it’s done.

Terms of contact (calls and texts)

We may call or text you about the estimate you requested — that includes our reply, scheduling, appointment reminders, and brief follow-ups about your project. Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop receiving texts, or HELP for help. The text-consent box on our form is optional and unchecked by default, and you can withdraw it at any time by replying STOP.

Changes to this page

If we change this policy, we’ll update the effective date at the top of this page.